Don’t forget to sweat the SMALL stuff.

This article is written by invited guest author Mike McDowell. When it comes to innovation, the biggest is not necessarily the best, especially when it comes to ideas. Over the course of my professional life, I’ve spent large chunks of time invested in pursuing both large scale, disruptive innovations along with extremely small scale, sustaining…

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User Experience: 6 Expert Success Tips

This user experience success tips article is written by guest UX author Eric Olive. Introduction In 5 Tips For Overcoming Resistance to User Experience, we explained how to begin building an in-house culture centered around customer engagement and inject a user-centered mindset into your organization’s culture. In this piece, we present six expert tips for…

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